What is the first thing an operator should do when they hear a distress call?

When an operator hears a distress call, the first appropriate action is to monitor the frequency and keep silent. This is crucial as it allows the operator to assess the situation without contributing to potential congestion on the communication channel. Distress situations often require a clear line of communication for the person in distress and responders. By listening intently, the operator can gather vital information about the nature of the emergency, the identity of the distressed vessel or aircraft, and any instructions or updates being communicated.

Monitoring the frequency ensures that the operator is aware of ongoing communications related to the distress call and can respond effectively if necessary. In emergency situations, unnecessary chatter can impede rescue efforts, so maintaining silence is essential until the operator has determined the proper course of action or until asked to respond. This practice aligns with standard communication protocols in aviation and maritime operations, emphasizing the importance of clarity and efficiency when responding to emergencies.